Valerie R
Constant issues with this app. I use this for work purposes, and there's always a problem. There was a period of weeks where I could not connect my bluetooth headset with the app. That bug was fixed, but now the app constantly disconnects my bluetooth headset from it and the people on the other line are complaining that they can't hear me. I've tried 3 different bluetooth headsets, and all 3 have the same issues with being disconnected. I'd rather go back to using a Google voice number.
2 people found this review helpful
Avaya Incorporated
April 5, 2023
Apologies for the challenges you are facing. Please enable diagnostics with shared steps,
From App top left Settings gear icon -> Support -> Enable Diagnostics. And press “Done” button at the right top corner. Reproduce Support -> Report a Problem -> Send Logs -> Select an app such as email to share them with usmobiledevmgmt@avaya.com
Elizabeth
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This app limits the number of devices that can be installed per extension and it is just short of a useful number. I work remotely, with no access to a desk phone, and have a laptop, tablet for travel, a work cell and personal cell I attempted to install the app on. With the 4th device, I exceeded the number of devices allowed. I assume this means it's limited to 3 devices. When I attempted to remove it from one of the devices to allow install on the last, I continue to receive the error.
7 people found this review helpful
Avaya Incorporated
August 17, 2022
Sorry to hear that you are having problems. Please contact your organization's administrator to increase the number of simultaneous device registrations. On Avaya Aura, this can be set up to 10 simultaneously connected devices
A Google user
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The client does not honor the Do Not Disturb setting or free/busy information. This is highly disruptive during meetings. Client also takes over control of the bluetooth connection when the phone rings, requiring either a power cycle of the headset or logging out of the app to let any other application use the bluetooth device again. Lastly, instead of a pop up to accept or reject calls, an incoming phone call switches the phone to the app, switching away from work in progress. All in all, a bare minimum phone app, but not a polished communications tool.
6 people found this review helpful